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Research papers

ASAB quality

This paper is an effort to describe a quality process that is going on, at a big service company in Sweden. A process that is aiming to a better relation with the customers and an improved internal climate.

Catalogue: Seminar 1987: Strategies For Service Management
Authors: Ake Ericsson, Anna Kahn
June 15, 1987
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Citation

Ericsson and Kahn (1987a, June 15). ASAB quality. ANA - ESOMAR. Retrieved April 28, 2024, from


https://ana.esomar.org/documents/asab-quality